Frequently Asked Questions
Why should I use Canine Cuties In-Home Pet-sitting?
Your pet(s) will feel more comfortable in their familiar environment. Plus, with our Custom Care Plan, our fully licensed, certified and loving pet-nannies will give the exact care you love to give to your cutie. Plus, out pet sitter rates are competitive, while our in home care and accountability are unparalleled.
What does a typical visit look like?
Every visit includes:
- Fresh food and water
- Approved play and exercise
- Belly rubs and cuddle time
- Potty breaks
- Medication/special care requests
- Photo updates to you!
Check out a detailed list of our services, and choose the one that best suits your family! View our services here.
Do you charge for the Initial Consultation?
Yes. Our pet sitter rates include the initial consultation. After you submit your request online, We will call you within 24 hours to set up your consultation. At this time you will pay 50% of thee fee. During the initial consultation, we come to your home, meet your cuties and together we will fill out your Custom Care Plan. The rest of your fees will be collected at this time.
Can you care for my other pets too?
Yes! For an additional fee, we will take care of your cats, fish, iguana or any other pet you have! Take a look at our additional household services and pet sitter rates here.
I’m out of town frequently. Do you have any memberships or discounts for frequent clients?
Yes! Sign up for our Care Club and get your consultation free. Get the full Club details here.
I’m leaving town on short notice. Can you take care of my pet tomorrow, before our consultation?
Unfortunately, we require the Initial Consultation before we can make any visits. Emergency visits are only available to Care Club members. See details here.
What forms of payment do you accept?
We accept all major credit cards including Visa, MasterCard, Discover and AMEX. While we require a credit card for the initial over-the-phone payment, we accept cash and checks for all other payments.
What is your policy for rescheduling and cancellations?
If you need to move your consultation, and you give us 48 hours advance notice, there will be no charge. Please don’t hesitate to call, we will make it happen.
If we arrive on your scheduled consultation day and you’re not there, we will not refund the $30 deposit. If you choose to make another appointment, it will be treated as a new transaction and you will need to pay an additional $30.
Do you have holiday fees?
No! As long as you schedule us 5 days in advance, there are no additional fees for holidays as of this time.
How far will you travel to care for my pets?
We will service everywhere in the Reno/Spark area. The following areas will require an additional service charge:
- Spanish Springs
- Lemon Valley/Cold Springs/Stead